PRIVACY POLICY

Last updated: January 6, 2026

At 8Motiv LLC (“8Motiv,” “we,” “our,” “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.8motiv.com or make a purchase through our store. By accessing our site, you agree to the terms of this Policy. If you do not agree, please refrain from using the website.

INFORMATION WE COLLECT

A. Personal Information You Provide:

  • Name, billing/shipping address, phone number, email address.
  • Payment and transaction details (processed securely through third-party payment providers).
  • Account login credentials, if you create an account.
  • Messages, reviews, or inquiries submitted through our contact forms.

B. Automatically Collected Information:

  • IP address, browser type, operating system, device identifiers.
  • Pages viewed, time spent, and navigation patterns.
  • Cookies and similar tracking technologies.

C. Information from Third Parties:

  • We may receive information from payment processors, delivery partners, or marketing platforms to complete orders or analyze website performance.

D. Information from AI-Powered Customer Service:

  • Chatbot and voicebot conversation transcripts.
  • Voice recordings (for voice-based interactions).
  • Customer inquiries, questions, and support requests.
  • Interaction patterns and preferences used to improve customer service quality.

HOW WE USE YOUR INFORMATION

We use personal information to:

  • Process and deliver your orders.
  • Provide customer support and respond to inquiries.
  • Send order confirmations, shipping updates, and relevant marketing communications (only with your consent).
  • Improve our website, services, and product offerings.
  • Comply with legal and tax obligations.
  • Prevent fraud and ensure security.
  • Provide AI-powered customer support through chatbots and voicebots.
  • Analyze conversation data to improve customer service quality.
  • Train and enhance our AI systems to better assist customers.

LEGAL BASIS FOR PROCESSING (DATA SUBJECTS IN EU/EEA)

For European visitors, processing of personal data is based on:

  • Performance of a contract.
  • Your consent.
  • Legitimate interest.
  • Legal compliance.

HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal data. We may share information only with trusted partners:

  • Service providers – payment gateways, logistics, email delivery, analytics.
  • AI service providers – chatbot and voicebot platforms.
  • Brand partners – only as needed to process orders.
  • Legal authorities – if required by law.

All partners are contractually bound to protect your information.

AI-POWERED CUSTOMER SERVICE

8Motiv LLC uses artificial intelligence, including chatbots and voicebots, to provide customer support. When you interact with our AI systems:

  • Your conversations may be recorded, transcribed, and analyzed.
  • Data is used to improve service quality and enhance AI performance.
  • Training and improvement activities may involve anonymized or aggregated data.
  • You may request assistance from a human representative at any time.

INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in the United States or other jurisdictions in compliance with GDPR safeguards.

DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, tax, audit, fraud-prevention, and regulatory obligations.

Retention periods vary depending on the type of data and applicable legal requirements. Transaction and order records may be retained for several years to comply with tax and financial reporting laws.

YOUR RIGHTS

For U.S. Residents (CCPA/CPRA):

  • Right to know, correct, and delete personal data. 
  • Right to opt out of data selling or sharing (even though we do not sell personal data).
  • Right to limit use of sensitive personal information.
  • Right to non-discrimination. 

For EU/EEA Residents (GDPR): 

  • Right of access, rectification, and erasure.
  • Right to data portability.
  • Right to object or withdraw consent.

To exercise your rights, contact us at services@8motiv.com.

COOKIES AND TRACKING TECHNOLOGIES

8Motiv LLC uses cookies to enhance user experience and analyze site traffic. 

Where required by law, we obtain your consent before placing non-essential cookies on your device. You may manage cookie preferences through our cookie banner or your browser settings. 

DATA SECURITY

We implement appropriate safeguards to protect your data. 

CHILDREN’S PRIVACY

Our website is intended for users 18 years or older. 

We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a person under 18 without appropriate consent, we will take steps to delete such information as soon as reasonably practicable. 

If you believe that a minor has provided us with personal information, please contact us at privacy@8motiv.com.

THIRD-PARTY LINKS

This website may contain links to third-party sites. 8Motiv LLC is not responsible for their privacy practices. 

DO NOT SELL OR SHARE MY PERSONAL INFORMATION

8Motiv LLC does not sell personal information. We may share limited data with advertising, analytics, and marketing partners in accordance with applicable laws. 

California residents may exercise their right to opt out of any data sharing considered a “sale” or “sharing” under CPRA by contacting us at services@8motiv.com.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. 

When we make material changes, we will post the updated version on this page and revise the “Last updated” date at the top of this Policy. 

Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.

CONTACT US

8Motiv LLC
Email: services@8motiv.com
Tel: +1 561-269-3599
Website: www.8motiv.com